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KikiTV Support

Let’s get you back to the story.

Find quick answers for watching, purchases, rewards, sign-in, notifications, privacy, and account deletion.

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Quick help

For the fastest diagnosis, have these ready:

  • your iPhone model and iOS version;
  • KikiTV app version and build number from the bottom of Profile;
  • the series and episode, if the issue is about playback;
  • the approximate time the problem occurred.

Never send your password, Apple Account password, or full payment-card details.

Watching KikiTV

How do I get started?

Open KikiTV and choose a story. You can begin as a guest without creating a permanent account. Protect the account later if you want eligible progress and access to follow you to another device.

Are opening episodes free?

Yes. Each series can include a free opening window. The exact number is shown by the app and may vary by story or offer.

What should I do if playback fails or buffers?

Check that your connection is stable, close and reopen the episode, and try Wi-Fi if mobile data is unreliable. KikiTV uses adaptive streaming and saves progress periodically. If only one episode fails, note its title and contact support with the approximate time of the error.

When do new episodes appear?

A launch batch may be available immediately and later episodes may release daily. Scheduled episodes become watchable at their displayed release time. Notification timing can vary by device delivery.

Purchases, coins, and rewarded unlocks

What are KikiTV Coins?

Coins are in-app currency for eligible individual episode unlocks. Apple processes coin-pack purchases, while KikiTV keeps the account balance and an authoritative ledger. Coins cannot be transferred or redeemed for cash.

How does a full-series unlock work?

A full-series purchase grants access to eligible episodes in the named series, including later releases where the entitlement applies. It is a non-consumable Apple purchase and can be restored when Apple confirms the same Apple Account.

How do rewarded-ad unlocks work?

When offered, you may choose to watch an optional non-personalized rewarded ad. A provider-verified completion unlocks the stated episode once. Availability, cooldowns, daily limits, and episode eligibility apply. KikiTV does not use banner or forced mid-episode ads at launch.

How do I restore a full-series purchase?

In KikiTV, open Profile → Restore purchases while using the same Apple Account that made the purchase. Keep the app open until confirmation appears. Purchased coin packs are consumable and are not restored after they have been credited or spent.

How do I request a refund?

Apple handles billing and refund eligibility for App Store purchases. Sign in at reportaproblem.apple.com and choose “Request a refund.” Apple may remove related access if a refund is approved.

Account, notifications, and privacy

Do I need to sign in?

No. You can watch as a guest. Signing in with Apple or email helps protect eligible progress, purchases, favorites, and wallet access across devices. If Sign in with Apple hides your email, the account may use an Apple private relay address.

How do I change notifications?

Open Profile → Notifications in KikiTV to choose the available story alerts. You can also disable KikiTV notifications in iOS Settings at any time.

How do I delete my account?

Open Profile → Delete account, read the deletion summary, and confirm. The request is authenticated and handled by the KikiTV backend. See account deletion for the exact effects and the path to use if the app is unavailable.

Where can I read the privacy policy?

Read the current KikiTV Privacy Policy. It explains the app’s guest identity, viewing data, purchases, providers, rewarded ads, notifications, and deletion behavior.

Contact support

Still stuck? Email the KikiTV support team.

support@kikitv.app

Include only the details needed to investigate the issue.

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