1. Scope
This policy applies to the KikiTV consumer app, kikitv.app, and related support. KikiTV is a mobile entertainment service. The public website does not provide browser streaming or web account management.
You can begin watching with a guest account. Signing in is optional until you want to protect access, purchases, or progress across devices.
2. Information we handle
Account and support information
Supabase creates a unique account identifier for each guest. If you choose email or Sign in with Apple, KikiTV receives the account identifier and the email address Apple or you provide, which may be an Apple private relay address. If you contact support, we receive the information you include in the request. Do not send passwords or full payment-card details.
Viewing and product activity
We store watch progress, completion, recently watched episodes, saved series, unlocks, entitlements, notification preferences, and related timestamps. Product events may include app opens, content impressions, searches, episode milestones, paywall actions, purchase outcomes, and rewarded-ad outcomes.
Purchases and rewards
For Apple In-App Purchases, KikiTV and RevenueCat receive product, transaction, customer, entitlement, environment, and refund information needed to grant coins or series access and prevent duplicate credit. Apple processes your billing details; KikiTV does not receive your full payment-card number. Rewarded unlock records include the episode, reward status, provider event identifiers, and fraud-verification data.
Device, playback, and diagnostic data
Depending on which services are enabled, KikiTV and its providers may process app version, operating system, device model, network and approximate region derived from an IP address, push token, video startup and buffering information, crash context, and security logs. We do not request access to contacts, photos, camera, microphone, or precise location for the launch experience.
3. How we use information
- Provide, personalize, release, resume, and improve stories and playback.
- Maintain guest and signed-in accounts, saved stories, and notification choices.
- Verify App Store purchases, restore eligible access, and maintain the coin ledger.
- Confirm rewarded-ad completion and prevent fraud, replay, and abuse.
- Measure whether product and playback experiences work as intended.
- Deliver notifications you enable and answer support or privacy requests.
- Protect viewers, KikiTV, and its providers and meet legal obligations.
4. Service providers
KikiTV uses a limited set of providers to operate the service:
- Supabase for authentication, account data, databases, server functions, and artwork storage.
- Mux for adaptive video delivery and playback-quality information.
- Apple and RevenueCat for StoreKit purchases, receipts, transaction status, entitlements, and restoration.
- Google AdMob for optional non-personalized rewarded ads and server-side reward verification.
- PostHog for in-app product analytics when the production integration is enabled.
- Sentry for limited app and website error and performance diagnostics when enabled.
- Expo and Apple Push Notification service for notifications you opt in to receive.
- Vercel for hosting this website and protected KikiTV Studio routes.
These providers may process information in countries other than your own under their service terms and privacy safeguards. KikiTV does not sell personal information.
5. Advertising, analytics, and the website
KikiTV uses optional, non-personalized rewarded ads at launch. There are no banner ads, forced feed interstitials, or mid-episode ads. The launch configuration does not request App Tracking Transparency permission and is not designed to track you across unrelated companies’ apps or websites. A rewarded-ad provider still receives device, network, and ad-event data needed to deliver and verify the reward.
Product analytics and diagnostics are used to understand story engagement, playback quality, and failures. The public marketing pages do not use advertising or marketing cookies. Protected Studio authentication may use strictly necessary session cookies, and limited server/error logs may be created for security and reliability.
6. Retention and account deletion
Account, viewing, and entitlement information is generally kept while your account is active so the service can resume stories and restore access. Operational records are kept only as long as reasonably needed for the purposes above, subject to provider settings and legal requirements.
You can delete your KikiTV account in the app from Profile → Delete account. Deletion removes the authentication account and user-owned profile, watch, favorite, wallet, unlock, entitlement, notification, and push-token records through the protected backend. Limited transaction, webhook, security, fraud, tax, and legal records may remain where required or needed to establish that a purchase or reward was processed; KikiTV separates them from the deleted account where the implementation permits.
Apple independently retains App Store purchase records under Apple’s policies. Deleting KikiTV does not delete your Apple Account or Apple’s transaction history. See the full account deletion instructions.
7. Your choices and rights
You may:
- watch as a guest or protect the account with an available sign-in method;
- decline or change notifications in KikiTV and iOS Settings;
- avoid optional rewarded ads and use another available access option;
- restore eligible full-series purchases through your Apple Account;
- request access, correction, objection, erasure, or another applicable privacy right;
- delete the account in the app or contact support if deletion fails.
Rights vary by location. Viewers in the Philippines can learn more from the National Privacy Commission. We may need to verify your identity before acting on an account-specific request.
8. Children
KikiTV is not directed to children under 13. Mature themes and the appropriate App Store age rating depend on the final released stories. If you believe a child provided personal information without appropriate permission, contact us so the request can be reviewed.
9. Changes to this policy
KikiTV may update this policy as the service, providers, or law changes. Material changes will be dated here and communicated in the app when appropriate.
10. Contact
For privacy or support requests, email support@kikitv.app. Include only the information needed to locate your account or explain the request.